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TERMS &CONDITIONS

IDC by H.K Decoration Design & Fit Out LLC

INTERIOR COMPANY (IDC) is the brand name for H.K. DECORATION DESIGN & FITOUT LLC. We are licensed by DED for Designing and Project Management services.

PAYMENT SCHEDULE

A Project can have multiple order types in accordance with the of scope of work. And the terms of payments will very on each order level. The Schedule of payment has been stated below:

A project refers to home/commercial design undertaking for a single property. Multiple orders can be placed for a single project (for e.g. one order for modular products , a separate one for services such as civil work etc.).

Once the project is booked, you are provided with a 48 hour free look window during which you may choose to cancel the project. After the window, no refund will be provided if the project is cancelled.

IDC by H.K Decoration Design & Fit Out co LLC 

Booking Fee: 10% of the Total Project value

Place Order(s): 50% of the Total Project value

Execution Stages**/prior to delivery: 40% of the Total Project Value

PROJECT & ORDER:

A project refers to home/commercial design undertaking for a single property. Multiple orders can be placed for a single project (for e.g. one order for modular products , a separate one for services such as civil work etc.)..

REFUND & CANCELLATION POLICY:

Once the project is booked, you are provided with a 48 hour free look window during which you may choose to cancel the project. After the window, no refund will be provided if the project is cancelled.

Booking Fee: Your Booking fee (10% payment) paid initially shall be adjusted against the complete BOQ value

Minimum Order Value: Minimum order value that will be executed by H.K. DECORATION DESIGN & FITOUT LLC shall not be less than AED 5000.

Estimated Project Quote: The quote is indicative of and generated based on Client’s current requirements. As a quote is aff ected by the brand, make , quality, design , product, material , colours and services you choose, it is liable to change in the fi nal BOQ.

If the Project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.

Quote Validity: Initial BOQ at 10% stage are valid for sixty (60) days & price are liable to change in case project does not goes into execution.

Also, kindly note that once booking is done by the client, the quoted rates shall be valid for three(3) months. Any modification(such as changes in scope or requirements) to the proposal may result in a price change. The prices here are applicable for the project only. In case payment is not made by the client as per payment terms within the period of three months, then company shall adjust the booking amount as Design Charges for the project.

Timelines: Execution timelines will begin from the date of Authority Approval. H.K. DECORATION DESIGN & FITOUT LLC will not be liable to bear any delay penalty if the delay in the execution and subsequent handover is due to Authority Approval.

Design:  The Maximum number of design iterations is limited to 3.

DELIVERY TIME

The order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed confirmation or due to reasons beyond the control of H.K. DECORATION DESIGN & FITOUT LLC. including force majeure events and change in applicable law. The approximate Delivery Time of the project from the time of placing the order shall be-

TYPE: Standard Offerings

CATEGORIES:

1. Modular/ Fit- out Furniture (incl. installation)

2. False Ceiling (Gypsum Board option)

3. Standard Electrical Works (creation of new points, shifting of existing points).

4. Countertop services(granite removal, chipping and installation).

5. Appliances (including installation)

6. Lighting (including installation)

7. Cleaning Services

NOs. OF DAYS APPLICABLE: 45 Days


TYPE: Additional Services

CATEGORIES:
1.Wallpaper (incl. installation)
2.Painting

NOs. OF DAYS APPLICABLE: 45+10 Days


TYPE: Vendor Managed Category C

CATEGORIES:
1.Loose Furniture
2.Mattress
3.False Ceiling executed with Gypsum powder

NOs. OF DAYS APPLICABLE: NA


ORDER PLACEMENT STAGE

At this stage, orders for IDC furniture and decor items are placed and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. All work specific to an order will begin only after::


  • 60% payment has been processed for civil services.
  • 100% payment has been processed for loose furniture.

Delivery date in case of Transaction involving only Modular Product Delivery & Warehousing:

For projects where the H.K. DECORATION DESIGN & FITOUT LLC

scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with the civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready. the material would be stored in the warehouse for up to 15 days beyond the planned delivery date, after which warehousing charges will be applicable at 100 AED per day until actual dispatch date.

APPROVALS

Additional AED 500/- will be charged if the work permit is required to be taken from building Management for drawings/ documents preparation and coordination. Any fees charged by building management/security checks are to be paid by the client.

Additional AED 10,000/- will be charged if it is required to obtain work permit from any government authorities (DM, DCD, DDA, Trakhees, or any statutory authority). All authority fees or incidentals are to be paid by the client. These charges will be mentioned in the fi nal BOQ.

In case if pre-approvals are required to be taken from the concern governments departments or authority. Then it is the responsibility of the client to bear the expenses incurred in taking the approvals. Moreover, in case any fi ne or penalty is levied by any authority or department in such case IDC has no responsibility and the same is to be borne by the customer/client.

DELAY PENALTY

We would be liable to pay 0.1% for the delay in handover of project beyond 15 working days (excluding Sundays and Public Holidays) from the confirmed handover date. The confirmed handover date is communicated in the Client Service Agreement however, it is linked to all payments made by the client as per the schedule and all sales orders for the project are raised

  1. Penalty per day for every day, beyond 15 days after the handover date, is 0.1% of the total Project Value.
  2. The maximum delay penalty payable cannot exceed 10% of the total project value.
  3. Delay penalty would be paid out through a refund to the customer & aposs bank account. However, this depends on whether 100% payment and project handover is complete.

IDC CARE

  1. For any post-handover concerns, request can be raised through [email protected].
  2. H.K. DECORATION DESIGN & FITOUT LLC Provides one free-of-cost service visit to the site within 6 months of the handover. This is put in place to address routine services which cover moving parts like hinges, channels etc. The service addresses issues like minor alignment, loose parts etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealed wiring needs for the TV console.

CLEANING SERVICES

Post installation, the following set of services will be done at the site:

  1. Dusting of all areas.
  2. Cleaning of doors of the cabinets to remove pencil marks and dust.
  3. Cleaning the insides of wooden cabinets.
  4. Deep Cleaning shall be charged extra.

UNLOADING SERVICES

Any movement of materials by stairs above 2nd floor will attract the following additional charges. These charges will be included in the Final BOQ.

  1. An unloading charge of AED 500 shall be charged from 3rd floor or above where the service lift is unavailable and
  2. Additional AED 1000 shall be charged in case the site is above the 8th floor.

MARKETPLACE PRODUCTS

All furniture, decor, appliances and accessories which belong to the IDC’s brand partners are referred to as marketplace products.

INVOICING

Invoices for the design service, IDC products, other services and brand partner products shall be raised by H.K. DECORATION DESIGN & FITOUT LLC.

TAXES & DUTIES

All quotation prices are inclusive of applicable taxes.

CANCELLATION & RETURN

Any product in the tentative BOQ can be replaced or removed before order placement.

IDC cannot cancel, replace or modify items once the order is placed Since each item is made to order.

Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements.

The return policy is not applicable to services, customized products and made-to-order furniture pieces

Please note: No refunds can be entertained if project is cancelled after 50% payment.

JURISDICTION

The terms and conditions contained herein shall be governed and interpreted in accordance with the laws of UAE, and any dispute arising therefrom shall be submitted to the exclusive jurisdiction of the courts at Dubai, UAE.

QUALITY PROMISE

Market place furniture, decor products and accessories sold via InteriorDezigncompany.com are covered by the manufacturer’s warranty period

Thank you.

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